Returns

We want you to TRY AND ENJOY all our products and keep taking those that fit your goals. Buy any product, and, in the unlikely event you’re not completely satisfied, please contact our Customer Service team and we’ll process your return request promptly according to our terms and conditions and in compliance with German consumer protection laws.*

OUR REFUNDS POLICY
We guarantee your satisfaction with our Products. If, due to a manufacturing fault, you are not satisfied with any Product(s) you purchase, we offer a full refund or exchange policy. This is to ensure your satisfaction at all times with our Products.

Without prejudice to condition

You may RETURN AN ITEM PROVIDED THE SEAL IS UNBROKEN, THERE IS NO DAMAGE TO THE PACKAGING, AND THE PRODUCT HAS BEEN STORED IN THE RECOMMENDED CONDITIONS. In this case, you will receive a full refund of the price paid for the Product in accordance with our refunds policy. This provision does not affect your statutory rights under German law.

When you return a Product to us (for instance, because you have cancelled the contract in accordance with your statutory right of withdrawal within 14 days, or have notified us that you do not agree to any changes in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will notify you of your refund via letter or e-mail within a reasonable period. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund as soon as possible and, in any case, within 14 days of the day we received your cancellation notice or the day we confirmed your entitlement to a refund following the return of the Product to Fit Beauty Supplements representatives.

If the Product is faulty, or packaging is damaged beyond a salvageable state, we will either refund or replace IN LINE WITH TIMESCALES SHOWN IN

However, IF YOU ARE UNHAPPY WITH THE FLAVOUR, we WILL either send an alternative flavour choice (at our sole discretion) or refund up to 20% of the purchase price ONLY upon receipt of the PRODUCT in question, which must be returned to us at YOUR expense.

If the delivery note says an item should be in your parcel but it isn't, or if you have received an item not ordered, please use our contact form page to get in touch with us letting us know which item(s) you believe are missing or HAVE BEEN DELIVERED IN ERROR. You have up to 72 hours to inform us of such an error; outside of this period, we may not be able to investigate or assist with this claim.